Payments and Invoices

How do I turn off Auto Renewal?

Have a question about Auto Renewal or plan cancellation?

Does Shutterstock collect sales and other taxes?

Learn about Shutterstock’s tax collection policy.

Does Shutterstock charge any cancellation fees?

For certain plans, an early cancellation fee may be assessed. Learn more here.

How do I get an invoice?

While we don't provide invoices for online purchases, receipts are readily available [...]

How can I change my account information?

Reviewing and editing your account information is simple. Read on for details.

Can I pay with PayPal?

Payment via Paypal is not currently supported. We do, however, offer other [...]

Can I pay by bank or wire transfer?

Yes! Contact Shutterstock Support to get an invoice and instructions on paying via [...]

VAT charges on past purchases

A valid VAT number must be provided at the time of your order. For past charges [...]

Why is my card not being accepted?

If you’re having problems completing credit card purchases online, we will gladly [...]

What does "reverse charge" mean?

This means that we've added your VAT number to your order, removing VAT from your [...]

Why does my invoice say “Shutterstock Netherlands” on it?

If your invoice indicates Shutterstock Netherlands, BV., along with a Netherlands [...]

How do I apply a discount code to my purchase?

If you’ve received a discount code, you can use it toward any Shutterstock Standard [...]

Can I pay by purchase order or periodic invoicing?

We are happy to offer various payment methods, such as credit card and bank [...]

How do I give you my VAT number?

If you have a VAT number, you will need to enter it in your account here. If [...]

I’m in the Netherlands. Why do I have to pay VAT now?

Customers outside the US/Canada who purchased their first product from us on or [...]

Can I pay by check?

Shutterstock does accept payment by check or money order, but it may delay your [...]

Why do I see multiple currencies listed on my receipt?

This is due to European Union regulations that require invoices to show currency [...]

Can I send you vendor forms?

In some cases, Shutterstock can agree to fill out and sign customer vendor [...]

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