Payments and Invoices

How do I turn off Auto Renewal?

All Shutterstock plans are set to auto renew.

How can I change my account information?

Reviewing and editing your account information is simple. Read on for details.

Why is my card not being accepted?

If you’re having problems completing credit card purchases online, we will gladly [...]

How do I get free images on Shutterstock?

Shutterstock offers a free trial as well as a free image of the week.

How do I get an invoice?

While we don't provide invoices for online purchases, receipts are readily available [...]

Does Shutterstock charge any cancellation fees?

For certain plans, an early cancellation fee may be assessed. Learn more here.

Does Shutterstock collect tax?

Shutterstock is required to collect tax on all sales where applicable.

Can I pay with PayPal?

Payment via Paypal is not currently supported. We do, however, offer other [...]

VAT charges on past purchases

A valid VAT number must be provided at the time of your order. For past charges [...]

Can I pay by bank or wire transfer?

Yes! Contact Shutterstock Support to get an invoice and instructions on paying via [...]

What does "reverse charge" mean?

This means that we've added your VAT number to your order, removing VAT from your [...]

How do I apply a discount code to my purchase?

If you’ve received a discount code, you can use it toward any Shutterstock Standard [...]

How do I give you my VAT number?

If you have a VAT number, you will need to enter it in your account here. If [...]

How can I change my Billing information?

Easily manage payment methods and billing address.

I’m in the Netherlands. Do I have to pay VAT on my purchases?

Customers in the Netherlands can enter a valid VAT number to exempt their purchases [...]

Shutterstock Tax Collection (non-US)

Learn about Shutterstock’s international tax collection policy.

Why do I see multiple currencies listed on my receipt?

This is due to European Union regulations that require invoices to show currency [...]

Can I send you vendor forms?

In some cases, Shutterstock can agree to fill out and sign customer vendor [...]

Can I pay by purchase order or periodic invoicing?

Purchase order and periodic invoicing is available exclusively with our corporate [...]

My invoice used to say “Shutterstock Netherlands” on it - why doesn’t it now?

This means you once transacted with Shutterstock's Netherlands business entity, [...]

Shutterstock Tax Collection (US)

Sales tax may be assessed on purchases based on state and local tax laws.

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