Have a question about Auto Renewal or plan cancellation?
Cancellation eligibility varies by plan. Learn more here.
Learn about Shutterstock’s tax collection policy.
Yes, but this won’t stop your monthly billing. Learn more here.
For certain plans, an early cancellation fee may be assessed. Learn more here.
While we don't provide invoices for online purchases, receipts are readily available [...]
Reviewing and editing your account information is simple. Read on for details.
Payment via Paypal is not currently supported. We do, however, offer other [...]
Exactly how does Auto Renewal work on my account? Learn more here.
All receipts are stored in your account, so you can access and/or print them [...]
A valid VAT number must be provided at the time of your order. For past charges [...]
Yes! Contact Shutterstock Support to get an invoice and instructions on paying via [...]
If you have a VAT number, you will need to enter it in your account here. If [...]
If you saw a charge from STK*Shutterstock, it’s for a Shutterstock image, video, or [...]
If your invoice indicates Shutterstock Netherlands, BV., along with a Netherlands [...]
There are a couple potential reasons for this. Read on for more info.
We are happy to offer various payment methods, such as credit card and bank [...]
If you’re having problems completing credit card purchases online, we will gladly [...]
Shutterstock does accept payment by check or money order, but it may delay your [...]
This means that we've added your VAT number to your order, removing VAT from your [...]
If you’ve received a discount code, you can use it toward any Shutterstock Standard [...]
It depends on which plan you have. Learn more here.
Customers outside the US/Canada who purchased their first product from us on or [...]
No, your existing downloads will remain intact until your pack or plan expires.
This is due to European Union regulations that require invoices to show currency [...]
Yes, Auto Renewal is available for monthly subscriptions. Read on for more info.
Auto Renewal is an easy way to ensure your available Shutterstock downloads remain [...]
Price Protection locks in the base price of your plan, excluding coupon discounts.
Yes, Auto Renewal is available for image packs. Read on for more info.
In some cases, Shutterstock can agree to fill out and sign customer vendor [...]
Coupon discounts do not carry over upon plan renewal. Learn more about this here.