Have a question about Auto Renewal or plan cancellation?
Cancellation eligibility varies by plan. Learn more here.
Learn about Shutterstock’s international tax collection policy.
Yes, but this won’t stop your monthly billing. Learn more here.
For certain plans, an early cancellation fee may be assessed. Learn more here.
While we don't provide invoices for online purchases, receipts are readily available [...]
If you saw a charge from STK*Shutterstock, it’s for a Shutterstock image, video, or [...]
Payment via Paypal is not currently supported. We do, however, offer other [...]
Reviewing and editing your account information is simple. Read on for details.
Exactly how does Auto Renewal work on my account? Learn more here.
All receipts are stored in your account, so you can access and/or print them [...]
Yes! Contact Shutterstock Support to get an invoice and instructions on paying via [...]
If you have a VAT number, you will need to enter it in your account here. If [...]
It depends on which plan you have. Learn more here.
There are a couple potential reasons for this. Read on for more info.
We are happy to offer various payment methods, such as credit card and bank [...]
A valid VAT number must be provided at the time of your order. For past charges [...]
If you’re having problems completing credit card purchases online, we will gladly [...]
If you’ve received a discount code, you can use it toward any Shutterstock Standard [...]
Shutterstock does accept payment by check or money order, but it may delay your [...]
Customers in the Netherlands can enter a valid VAT number to exempt their purchases [...]
This means that we've added your VAT number to your order, removing VAT from your [...]
This means you once transacted with Shutterstock's Netherlands business entity, [...]
This is due to European Union regulations that require invoices to show currency [...]
Auto Renewal is an easy way to ensure your available Shutterstock downloads remain [...]
Sales tax may be assessed on purchases based on state and local tax laws.
No, your existing downloads will remain intact until your pack or plan expires.
Yes, Auto Renewal is available for monthly subscriptions. Read on for more info.
Yes, Auto Renewal is available for image packs. Read on for more info.
Coupon discounts do not carry over upon plan renewal. Learn more about this here.