Have a question about Auto Renewal or plan cancellation?
Exactly how does Auto Renewal work on my account? Learn more here.
Cancellation eligibility varies by plan. Learn more here.
Learn about Shutterstock’s international tax collection policy.
Yes, but this won’t stop your monthly billing. Learn more here.
For certain plans, an early cancellation fee may be assessed. Learn more here.
If you saw a charge from STK*Shutterstock, it’s for a Shutterstock image, video, or [...]
While we don't provide invoices for online purchases, receipts are readily available [...]
All receipts are stored in your account, so you can access and/or print them [...]
Reviewing and editing your account information is simple. Read on for details.
Payment via Paypal is not currently supported. We do, however, offer other [...]
A valid VAT number must be provided at the time of your order. For past charges [...]
If you’ve received a discount code, you can use it toward any Shutterstock Standard [...]
There are a couple potential reasons for this. Read on for more info.
Auto Renewal is an easy way to ensure your available Shutterstock downloads remain [...]
If you have a VAT number, you will need to enter it in your account here. If [...]
If you’re having problems completing credit card purchases online, we will gladly [...]
Yes! Contact Shutterstock Support to get an invoice and instructions on paying via [...]
Sales tax may be assessed on purchases based on state and local tax laws.
Shutterstock does accept payment by check or money order, but it may delay your [...]
It depends on which plan you have. Learn more here.
Customers in the Netherlands can enter a valid VAT number to exempt their purchases [...]
This means that we've added your VAT number to your order, removing VAT from your [...]
This means you once transacted with Shutterstock's Netherlands business entity, [...]
Purchase order and periodic invoicing is available exclusively with our corporate [...]
No, your existing downloads will remain intact until your pack or plan expires.
Yes, Auto Renewal is available for monthly subscriptions. Read on for more info.
Coupon discounts do not carry over upon plan renewal. Learn more about this here.
Yes, Auto Renewal is available for image packs. Read on for more info.
This is due to European Union regulations that require invoices to show currency [...]