Billing and Payments

How do I cancel my Shutterstock plan?

Cancellation eligibility varies by plan.

How do I turn off Auto Renewal?

All Shutterstock plans are set to auto renew.

How can I change my account information?

Reviewing and editing your account information is simple. Read on for details.

How does auto renewal work?

Shutterstock subscription plans are set to auto renew for your convenience.

How do I get a receipt?

All receipts are stored in your account, so you can access and/or print them [...]

Can I turn off auto renewal on an annual plan with monthly billing?

Yes, but this won’t stop your monthly billing.

Does Shutterstock charge any cancellation fees?

For certain plans, an early cancellation fee may be assessed. Learn more here.

Why is my card not being accepted?

If you’re having problems completing credit card purchases online, we will gladly [...]

What’s this charge from STK*Shutterstock?

If you saw a charge from STK*Shutterstock, it’s for a Shutterstock image, video, or [...]

How do I get an invoice?

While we don't provide invoices for online purchases, receipts are readily available [...]

Does Shutterstock collect tax?

Shutterstock is required to collect tax on all sales where applicable.

Shutterstock Tax Collection (non-US)

Learn about Shutterstock’s international tax collection policy.

Why can’t I remove my credit card from my account?

There are a couple potential reasons for this. Read on for more info.

How do I get free images on Shutterstock?

Shutterstock offers a free trial as well as a free image of the week.

What is Auto Renewal?

Auto Renewal is an easy way to ensure your available Shutterstock downloads remain [...]

Can I pay with PayPal?

Payment via Paypal is not currently supported. We do, however, offer other [...]

VAT charges on past purchases

A valid VAT number must be provided at the time of your order. For past charges [...]

When will I be billed for Auto Renewal?

It depends on which plan you have. Learn more here.

Can I pay by bank or wire transfer?

Yes! Contact Shutterstock Support to get an invoice and instructions on paying via [...]

How can I change my Billing information?

Easily manage payment methods and billing address.

How do I give you my VAT number?

If you have a VAT number, you will need to enter it in your account here. If [...]

What does "reverse charge" mean?

This means that we've added your VAT number to your order, removing VAT from your [...]

How do I apply a discount code to my purchase?

If you’ve received a discount code, you can use it toward any Shutterstock Standard [...]

I’m in the Netherlands. Do I have to pay VAT on my purchases?

Customers in the Netherlands can enter a valid VAT number to exempt their purchases [...]

Can I pay by purchase order or periodic invoicing?

Purchase order and periodic invoicing is available exclusively with our corporate [...]

Shutterstock Tax Collection (US)

Sales tax may be assessed on purchases based on state and local tax laws.

My invoice used to say “Shutterstock Netherlands” on it - why doesn’t it now?

This means you once transacted with Shutterstock's Netherlands business entity, [...]

Why do I see multiple currencies listed on my receipt?

This is due to European Union regulations that require invoices to show currency [...]

Does my coupon carry over after my plan Auto Renews?

Coupon discounts do not carry over upon plan renewal. Learn more about this here.

Can I send you vendor forms?

In some cases, Shutterstock can agree to fill out and sign customer vendor [...]

Does turning off Auto Renewal remove access to my existing downloads?

No, your existing downloads will remain intact until your pack or plan expires.

Does Shutterstock offer Auto Renewal on monthly subscription plans?

Yes, Auto Renewal is available for monthly subscriptions. Read on for more info.

Does Shutterstock offer Auto Renewal on image packs?

Yes, Auto Renewal is available for image packs. Read on for more info.

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