There are two primary reasons why you might not be able to remove your credit card from your account.
First, make sure Auto Renewal is turned off for any active plans. Active Auto Renewal will prevent the removal of your payment details.
Next, if you have an active annual subscription with monthly payments, this will need to be cancelled before you can remove payment info. To explore options for cancelling an annual plan early, give us a call. Note that cancelling an annual plan early may result in a cancellation fee.
If neither of these scenarios apply and you’re still having trouble removing your payment information, please contact us and we’ll be happy to assist!