Uploading Your Content

How do I upload content via FTP?

FTP is the only way to upload video clips

What are the technical requirements for images?

Only certain formats, color profiles and dimensions are accepted

How do I submit editorial content?

We accept documentary and Illustrative editorial content

How is content reviewed?

Content is reviewed daily by experienced professionals

What are the technical requirements for footage?

Submitted clips must fit the specified formats

Why was my content rejected for Missing or Invalid Model Release?

Content featuring recognizable people requires a model release

Why was my image rejected for Focus?

Image is not in focus or the focal point is not appropriate for the composition.

Why was my image rejected for Noise, Artifacts or Film Grain?

Image contains excessive noise, film grain, compression artifacts and/or [...]

Shutterstock Model Release Requirements

If an image contains recognizable individuals, a model release will be required

Why was my content rejected for Visible Trademark?

Image contains visible brand names or logos.

Why was my content rejected for Title?

Titles must be descriptive and relevant to the image

Why was my image rejected for Exposure?

Image is underexposed, overexposed, or was shot in unfavorable lighting conditions

Why was my content rejected for Reference Image?

Reference images must be submitted for content with silhouettes or auto-tracing

Why was my content rejected for Missing or Invalid Artwork Property Release?

A property release may be required for images featuring artwork

Shutterstock Property Release Requirements

How to fill out a property release

Why was my content rejected for Missing or Invalid Property Release?

Images created on private property will always require a release

Why was my content rejected for Unacceptable Editorial Caption?

Editorial captions need to include factual what, when and where information

Why was my content rejected for Intellectual Property?

Image potentially infringes on another party's intellectual property rights.

Why was my content rejected for Linked Images, Bitmaps or Raster Effects?

Vector submissions cannot containing any raster-based effects or non-vector linked [...]

Which tags and categories should I use for my content?

Guidelines for selecting appropriate tags and categories

Why was my vector rejected for Color Mismatch?

Including CMYK PostScript in RGB files may cause a color shift

Why was my content rejected for File Transfer Error?

Your file may be corrupt or a transfer issue occurred

Why was my image rejected for Illustration Designation?

Scanned artwork and digital composites with illustrations should be tagged as [...]

Troubleshooting uploading errors

Best practices and troubleshooting for uploading issues

Why was my content rejected for Translation Required?

Visible foreign text requires translation in the title

Why was my content rejected for Incorrect Illustration Designation?

Photographs that contain illustrations or graphics should be submitted as photos

What types of subjects require a property release?

A property release is required to confirm the rights necessary for commercial use

Why was my content rejected for Title or Keyword Trademark?

Brand names and trademarks cannot be used in metadata for commercial images

What is a release?

Commercial images and videos require owners and models to sign documents

How is "Similar Content" Defined?

Submitting subtle variations of the same image is not allowed.

Why was my content rejected for Press Credentials?

Image was taken at an event that requires press credentials.

Why was my content rejected for Keywords?

Keywords must be in English

Why do I receive the error message "JPEG is under 4 MP"?

All jpegs must be at least 4 megapixels

Why was my content rejected as Non-Licensable Content?

Content cannot be licensed due to legal restrictions

How do I use the "Notes for Reviewer" option?

A drop down menu offers options for alerting the reviewer

Can I submit previously approved or rejected content?

You may resubmit content under certain circumstances

Can I submit content with artwork which has not been created digitally?

A property release is required for non-digital artwork

Why was my content rejected for Editorial Designation?

All editorial content must be properly tagged during submission

EPS Uploading Frequently Asked Questions

FAQ about vector uploading and EPS requirements

Why was my content rejected for Artboard?

Vectors must be on one artboard

How do I include metadata with my videos?

We accept descriptions, keywords, and other metadata as a CSV file

Why was my footage rejected for Frame Rate / Shutter Speed?

Frame rate conversion can lead to ghosting and duplicate or skipped frames

Why was my vector rejected for EPS Format?

We only accept EPS files compatible with version 8 or 10 of Adobe Illustrator

How is Keyword Spamming Defined?

Keyword spamming is the overuse of repeated words, or the use of irrelevant terms.

How long does it take to review my submitted content?

Review is usually within hours, but could take up to 5 days

How is Title Spamming Defined?

Repeated words and phrases in descriptions are not allowed.

What types of releases are accepted by Shutterstock?

We accept certain foreign language model and property releases from other agencies

Why was my footage rejected for Resolution / Aspect Ratio?

Pillarboxing and letterboxing are acceptable only for vintage content