Inside Sales and Customer Service Professional – English Sales & CS Rep

Department

Customer Service

Location

New York, New York

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This person will handle inbound customers that prefer to communicate with Shutterstock in English. As such this role requires someone who is fully fluent in English. In addition, in order to cover the local market business hours, this role will be from Tuesday-Saturday 10am-7pm.

Responsibilities:

  • Determine the best product for customers via inbound phone support as well as through email contact
  • Meet or exceed monthly sales quota
  • Develop and maintain relationships with existing customers
  • Navigate customer organization to find additional opportunities and contacts
  • Attend to all aspects of customer service in courteous and professional manner
  • Patiently assist customers with varying technical skills
  • Accumulate customer feedback for product research and development
  • Multi-task in fast paced environment with high volume of communications
  • Ability to thrive within and adapt to organizational changes
  • Self starting team player with high attention to detail and individual responsibility

Requirements:

  • Fluency in speaking, reading, and writing in the English language
  • Ability to write in English without grammatical or spelling errors
  • Proven successful sales experience
  • Proven successful Customer Service experience and technique
  • Some knowledge of typical stock photography licensing terms (such as royalty free vs rights managed, etc)

Preferred:

  • Fluency in any of the following languages is a plus: Spanish, German, Dutch, Italian, French, Russian, Japanese, Mandarin, Turkish, Korean, Polish
  • Adobe Illustrator experience
  • Understand Photoshop and digital imaging manipulation techniques
  • BA degree or equivalent work experience

Equal Opportunity Employer, M/F/D/V

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